Payments & when money is due
VenueSpree is built so both renters and organizations always know exactly when money moves and where it's going. This page covers payment policies, the platform fee, and payout timing in plain, specific terms.
Payment policies
Every organization picks a default payment policy, and individual facilities can override it. Whichever policy applies, you'll see it clearly on the facility listing before you request a booking.
The platform fee
VenueSpree charges a platform fee on each paid reservation, configurable by the organization between 5% and 9%. The organization also decides who bears it:
- Absorb — the fee is deducted from the organization's payout. Renters pay exactly the listed rate.
- Pass — the fee is itemized as a separate line item at checkout, and the organization receives the full listed rate.
- Split — the fee is divided between the organization and the renter by a percentage the organization sets.
Whichever mode is active, the fee amount is shown as its own line on every invoice and receipt — never bundled invisibly into the facility rate.
Payout timing for organizations
Funds collected from renters settle to your organization's connected bank account via Stripe Connect on a schedule you control.
| Schedule | When you're paid | Notes |
|---|---|---|
| Monthly (default) | Around the 15th–20th of each month | Covers all payments settled in the prior period; exact day is configurable. |
| Weekly | On a fixed day each week | Available for organizations that need faster cash flow. |
Every payout is itemized in your organization's payout dashboard — you can see exactly which reservations, deposits, and fees make up each transfer. See the Staff guide for how to read it.